Support Services Specialist

Part-time, Contract
    Duties Summary

    Reports to the Regional Administrative Services Officer (RASO) in the Technology and Administrative Services Division (TASD), Office of Assistant Secretary for Administration and Management (OASAM), Department of Labor (DOL), Philadelphia, PA. Responsible for providing technical expertise in the operation, cost evaluation, and implementation of various regional administrative services including space management, telecommunications, property management, and mail management policies.

    • This position is inside the bargaining unit.
    • Additional selections may be made from this announcement.

    Major Duties Include:

    Provides technical assistance and recommendations to the supervisor on developing and monitoring RASO regional work plans that align with OASAM strategic objectives and Office of Management and Budget (OMB) guidance. Provides comprehensive analytical and project management expertise to improve business processes for maximum performance at minimum cost, to ensure effectiveness of internal controls, and to support OASAM and DOL initiatives. Reviews draft policies and procedures for a wide range of administrative services including space management, property management, mail management policies, and provides comments to RASO for clearance approval. Ensures that RASO standard operating procedures are comprehensive and up to date. Provides the RASO with advice and assistance on policy and program issues of regional significance or application and those of a confidential nature, for the purpose of maintaining effective and efficient delivery of administrative services and for ensuring compliance with applicable regulations and policies. Monitors RASO customer service standards, analyzing customer satisfaction surveys, and prepares performance reports as directed for the supervisor. Develops and applies criteria for measuring output quality and process efficiently, provides early warning to supervisor on performance problems, and recommends remedial steps where necessary. Ensures that appropriate guidance and coordination with GSA is provided to regional DOL managers on emerging space and real property issues. Identifies policy changes and updates or develops detailed procedural documentation as needed. Provides technical assistance to agencies for space design, construction, and renovation projects using computer-aided drafting (CAD), project management and related software tools. Monitors space utilization rates for regional agencies and aggressively pursues space consolidation and collocation opportunities within GSA-managed buildings to the maximum extent possible. Ensures client agency progress in consolidating or collocating offices and meeting the DOL standard space utilization rate, after approved space waivers are applied. Assists the RASO in developing and planning long-range goals and objectives for OASAM space management activities in the region. Applies and adapts knowledge of project management principles and GSA policies for space acquisitions, alterations, and relocations. Supports client agencies during office build-outs to ensure that space designs adequately reflect requirements for electrical, voice/data telecommunications cabling, acoustics, partitioning, and special use of space. Assists OASAM Safety and Health Manager, GSA leasing specialist and property manager, and agency representatives in addressing potential safety and health problems and makes recommendations to meet floor loading, fire prevention, evacuation, and handicap accessibility requirements. Coordinates with building security personnel, Federal Protective Service, and local law enforcement to protect against threats and ensure physical security of DOL employees and property. Serves as a Designated Representative for ordering agency voice services, including voice circuits, through GSA and DOL contracts. Responsible for planning, organizing, coordinating and overall management of a comprehensive regional telecommunications service for DOL regional client agencies. Serves as a regional expert in telecommunications matters and provides technical advice and assistance to client agency representatives and agency administrators, preparing Statements of Work and participating in technical evaluation panels for acquisition of telephone systems and services. Provides technical training to client agencies on innovations, improvements, and options. Personally conducts or arranges contractor training for agencies on matters such as systems design, dedicated lines, speed and capability of equipment, data transmissions applications, voicemail, etc. Ensures that physical relocation of phones on OASAM-managed systems are efficiently coordinated and accomplished. Reviews OASAM property management practices and inspects inventory, acquisition, and disposal reports for error and inconsistencies. Evaluates mail management procedures for efficiency and accountability. Assists with developing, maintaining, and testing elements of the DOL Regional Continuity Plan for performance of essential functions regardless of operating environment. In the role as a certified Contracting Officer's Representative (COR), performs specific responsibilities as set forth in the Appointment Letter provided by the Contracting Officer (CO). As COR, provides technical guidance to assure that the technical scope and terms of the contract are met.

    *Duties at the GS-11 are development leading up to the full performance level of the GS-12.

    Travel Required

    25% or less - Occasional travel

    Supervisory status


    Promotion Potential

    12 - There is no obligation to provide future promotions if you are selected. Promotions are dependent on your ability to perform the duties at a higher level, meet all the performance requirements, and supervisor’s recommendation to the next grade.

  • Job family (Series)

    0301 Miscellaneous Administration And Program

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  • Requirements

    Requirements Conditions of Employment
    • Appointment to this position may require a background investigation.
    • Requires a probationary period if the requirement has not been met.
    • Must be at least 16 years old and a U.S. Citizen.

    Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.



    GS:11: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-09, in the Federal Service. Examples of specialized experience include:

    1. Coordinating, communicating, and ensuring cooperation among the contractor, CO, and associated Government personnel, for the purpose of anticipating and resolving difficulties, and ensuring satisfactory completing of the contract.

    2. Applying and adapting knowledge of project management principles and GSA policies for space acquisitions, alterations, and relocation.

    3. Supporting client agencies during office build-outs to ensure that space designs adequately reflect requirements for electrical, voice/data telecommunications cabling, acoustics, partitioning, and special use of space.

    4. Experience with laws, regulations and standards that prescribe ethical conduct in acquisitions, and preventing fraud, waste, and abuse. Monitoring the control and disposition of Government furnished assets.

    5. Developing/submitting timely procurement requests. Preparing reports on contractor performance.

    GS-12: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-11, in the Federal Service. In addition to the specialized experience at the GS-11, examples of specialized experience include:

    1. Experience working with voice communications technology and available products, GSA procurement policies and procedures to ensure all projects comply with acquisition regulations, experience with the Federal Management Regulation (FMR), ability to research procedural or policy matters and apply analytical and evaluative methods and techniques to ensure efficiency and effectiveness of administrative support functions.

    2. Establishing and maintaining liaison and cooperative working relationships with administrative managers, representatives, and agencies.

    3. Monitoring customer service standards, project management principles, providing technical training to client agencies on innovations, improvements, and options.


    Education may be used to substitute for specialized experience at the GS-11 level: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

    There is no educational substitution at the GS-12 level.

    Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

    If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.

    Additional information

    DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


    INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    Click Application of Veterans Preference for Category Rating Jobs for more information.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.


    Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

    Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

    Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

    Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

    Customer Services : Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    Planning and Evaluating : Organizes work, sets priorities and determines resources requirements; determines short or long term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
    Auditing: Knowledge of generally accepted auditing standards and procedures for conducting financial and compliance, economy and efficiency, and program results audits.
    Decision Making : Makes sound, well-informed, and objectives decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
    Technology Application : Uses machines, tools, or equipment effectively; uses computers and computers applications to analyze and communicate information in the appropriate format.
    Writing: Communicates information in a sufficient and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
    Problem Solving: Identifies problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    Oral Communication : Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations and responds appropriately.
    Teamwork : Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
    Reasoning : Discovers or selects rules, principles, or relationships between facts and other information.
    Problem Solving : Uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    To preview questions please click here .
    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required


  • Required Documents

    Required Documents
    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.

    • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty ). Without this documentation, you will not receive veteran's preference. For more information, go to:

    • Displaced Employee Placement Documents – Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    • Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    Unofficial Transcript(s) (in English) - submit if using education as a basis for qualifying for this position. If so, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, PHD, etc). If specific course work is required to qualify, you must supply transcripts from each academic institution in which the required courses were taken in order to receive credit.

    You may upload your transcript(s) as one document (3 MB size limit). If over 3 MB, please submit via fax feature.

    OFFICIAL Transcripts MUST BE RECEIVED prior to selection and report date. Reference the “Education Section” for College Transcript and Evaluation of Foreign Education.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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