Meta

WFM Business & Finance Specialist

Meta

Aug 5th, 2022
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

We are a diversified family of apps/services (Facebook, Oculus, Instagram, Messenger, WhatsApp, Workplace, Portal, Novi).
Menlo Park, CA
https://www.meta.com

PSO’s mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. Solving problems is at the core of what we do. We think in customers’ shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability. We ultimately help businesses through scaled service delivery & operations.We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the community and combining quantitative with qualitative signals to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable Facebook’s businesses to thrive.

WFM Business & Finance Specialist Responsibilities:

  • Be a strategic partner to all Product Service Operations through professionalism, dynamism, and embracement of company values whilst improving the community experience in all branches of the business
  • Establish, oversee and control important KPIs of the business, as well as billing & finance at various levels, from monthly projections based on vendor commitments to visibility at interval level scrutiny whilst considering different operational variances including but not limited to penalties, waivers, productive hour compliance, time-zones, billing exceptions, shrinkage (onsite/offsite), and overall statement of work clauses & considerations by vendor
  • Determine opportunities to streamline manual processes and develop/automate relationship and product profitability support function
  • Identify and execute against opportunities to optimize operational and billing metrics through creative business & financial analysis and recommendations
  • Develop and maintain interval, daily, weekly, monthly and yearly guidance on staffing allocation to comply with specific KPIs and Service Goals
  • Study and interpret historical and current trends to provide strategic guidance in terms of appropriate supply/demand to improve business capabilities
  • Enable accurate business & finance decisions as well as performance visibility by the elaboration of reporting tools and dashboards via SQL, Tableau and other methodologies
  • Influence internal and external stakeholders to enable adaptation, understanding and overall operational excellence in all fronts of the business
  • sharing best practices and guidance not only within workforce management also cross-functionally

Minimum Qualifications:

  • 5+ years of experience managing billing/invoice reconciliation and optimizing business visibility: Interval level productive hour/shrinkage allocation performance, fulltime employment, headcount, and multiple types of staffing and workload variables
  • Experience with cross-functional communication
  • 7+ years of Workforce Management and/or back-office operations management experience
  • Experience problem solving and thinking analytically
  • Proven consulting background in the WFM or related field
  • Experience gathering and manipulating raw data to provide business insights

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]

If you require alternative methods of application or screening, you must approach Meta directly to request this, as we're not responsible for the employer's application process.

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